What AI can and cannot do in a therapy practice
The boundary is bright and worth stating plainly. AI can help with the business of practice: marketing copy, newsletters, website FAQs, general psychoeducation drafts, intake-form wording, scheduling and admin emails, and policy documents. AI must not touch the clinical core: no diagnosis, no assessment, no treatment planning, no clinical decision-making, no interpreting a client's presentation, and absolutely no client information of any kind.
Three rules make AI safe here. First, no PHI, ever — no names, no session notes, no identifying details, nothing about a specific client, into any general AI tool. Describe only in generic, hypothetical terms. Second, clinician review is mandatory: every client-facing or psychoeducation output must be read, corrected, and approved by a licensed professional before use, because AI produces confident clinical-sounding errors. Third, comply with HIPAA, your state licensing board, and your professional ethics code; consult those, not a chatbot, on anything you're unsure about.
These prompts run on any current model. For routine admin and marketing copy, an efficiency tier (gpt-5.4-mini, Gemini 3.1 Flash-Lite) is fine; for nuanced, sensitively-worded client communication, a frontier model handles tone better. If you ever use AI tools in a practice context, prefer an enterprise tier with a Business Associate Agreement and no-training data terms — but still keep PHI out. Prices as of June 2026 (OpenAI, Gemini).